SpaMedica Solihull

Leaders and staff proactively sought ways to address barriers to improve patients’ experience, acted on information and created opportunities to achieve equity. Patients and communities were always at the centre of how care was planned and delivered. They provided a service which offered choice, flexibility and continuity of care. There was partnership working to make sure care and treatment met the diverse needs of communities. Patients were encouraged to give feedback, which was acted on and used to deliver improvements.

This is the first assessment for this service. This key question has been rated good. This meant patients’ needs were met through good organisation and delivery.