You are here

Inspection Summary


Overall summary & rating

Good

Updated 12 January 2018

The inspection took place on 6 and 7 December 2017 and was unannounced on the first day.

Redford Court is a ‘care home’ that also provides a rehabilitation service. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Redford Court specialises in the rehabilitation, support and care for people who have acquired a brain injury. The Brain Injury Rehabilitation Trust (BIRT) and has been developed in partnership with Riverside Housing Association. At the time of our inspection, the service was providing support to 27 people and registered for 29. Redford Court has two floors where people’s rooms are located. There were also rehabilitation rooms where the occupational therapists, speech and language therapists, the neuropsychologist and other professionals support people as required in their person centred care plans.

At the last inspection on the 10 December 2014 the service was rated Good.

There was a registered manager in post. The home is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were enough qualified and experienced staff to meet people's needs and keep them safe. The required checks had been carried out when new staff were recruited and all staff had received induction training when they commenced employment.

We observed that all parts of the home were clean and well maintained and records we looked at showed that regular health and safety checks were carried out. All areas were furnished appropriately and a plan had commenced to redecorate the décor to a good standard.

Medicines were managed safely and records confirmed that people always received the medication prescribed by their doctor.

People’s capacity to make decisions was assessed and where appropriate, applications had been made to the local authority for Deprivation of Liberty Safeguards. People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service underpinned this practice.

People were mostly happy with their meals and told us that choices were always available.

The members of staff we spoke with had good knowledge of the care and support needs of the people who lived at the home. The staff we met had a cheerful and caring manner and they treated people with respect. People who lived at the home who we spoke with expressed their satisfaction with the care and support provided and with the staff.

The care plans we looked at gave information about people's rehabilitation plans, support and care needs and how their needs were met. They also gave information about people's individual choices and preferences.

There was a friendly, open and inclusive culture in the home and many of the people we met during our visits spoke highly of the staff and the managers. Regular quality audits were completed and a satisfaction survey had been carried out.

Inspection areas

Safe

Good

Updated 12 January 2018

The service remains Good

The home was clean and well maintained and records showed that regular environmental safety checks were carried out.

There were enough staff to support people and keep them safe.

The required checks had been carried out when new staff were

recruited.

People's medicines were managed safely.

Effective

Good

Updated 12 January 2018

The service remains Good

Staff had completed an induction training programme and had regular supervision meetings.

The service was compliant with the Mental Capacity Act.

Menus were planned to suit the choices of the people who lived at the home and alternatives were always available.

Caring

Good

Updated 12 January 2018

The service remains Good

Staff working at the home were attentive to people's support and care needs and choices and treated them with respect.

There was a friendly and inclusive atmosphere and visitors were made welcome.

Responsive

Good

Updated 12 January 2018

The service remains Good

People had choices in daily living and staff were aware of people's individual needs, choices and preferences.

The person centred care plans we looked at provided information about people's care and support needs and how their needs should be met.

A copy of the home's complaints procedure was displayed and a

complaints log was maintained.

Well-led

Good

Updated 12 January 2018

The service remains Good

The home had an experienced manager who was registered with CQC.

There was a positive and open culture and people were given opportunities to express their views.

Regular quality audits were carried out.