The Care Quality Commission
  • Hospital
  • Independent hospital

108 Medical Limited - Harley Street

Overall: Good read more about inspection ratings

108 Harley Street, London, W1G 7ET (020) 7563 1234

Provided and run by:
108 Medical Ltd

All Inspections

During an assessment of Outpatients

We carried out an unannounced inspection of 108 Medical Limited - Harley Street on 18 September 2025 in line with our assessment priorities. We assessed the following assessment service group.

Outpatients

Overall, the service was rated as good.

The service provides outpatient consultation and assessments including surgical consultations and post-operative follow ups for patients who had been operated on by the surgeons who had practicing privileges from the provider. Surgical procedures were not performed at this clinic. These were performed at a hospital which was not part of this service, but where the consultants had practising privileges. Practising privileges are a system of checks and agreements whereby doctors can practice in hospitals without being directly employed by them.

Facilities at the clinic included a treatment room, an X-ray machine, a mammography scanner, an ultrasound scanner, 2 patient waiting areas, 4 consulting rooms, and a reception area. The service had no overnight beds. The service has had a registered manager in post since May 2013.

The clinic was last inspected in September 2013 using the Care Quality Commission’s (CQC) previous methodology and was assessed as meeting all standards. The CQC did not rate services at the time of the last inspection. This was the first rating of the service.

During an assessment of the hospital overall

On the 18 September 2025, we carried out an unannounced inspection at 108 Medical Limited – Harley Street. This assessment looked at outpatients’ services which we rated as good. It is a private clinic based in central London that provides consultations and day care treatments. The service specialises in breast care, groin and hernia, dermatology care and other medical and surgical conditions.

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and supported them to make decisions about their care.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service took account of patients’ individual needs and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and all staff were committed to improving services continually.

23 September 2013

During a routine inspection

We were unable to speak to people on the day of this inspection as there were no appointments made. We looked at the returned quality assurance questionnaires collated in August 2013. People described the service as "fantastic" and "amazing" and said that they had completed medical questionnaires. Written information was provided to people on how to look after themselves following surgery which included details on taking medications, eating and drinking, activities and exercise. The service also provided aftercare advice to people who would be looking after the patient at home.

In the questionnaires people using the service said that it was always clean when they visited. There was a policy and procedure in place for reducing the risk of infection.

The environment was seen to be clean and tidy on the day of this inspection. All areas were bright, well furnished and comfortable. The staff completed regular health and safety checks including fire alarm checks.

Appropriate checks were undertaken before staff began work. These included staff's right to work in the UK, Disclosure Barring Service checks, their professional registration, Hepatitis B status and health checks to ensure that they were fit to work.

108 Medical Limited - Harley Street had an effective quality assurance procedure ensuring that the quality of service provided was monitored and relevant improvements were implemented where needed.

6 March 2013

During a routine inspection

People who had used the service told us that they were given information about their care and treatment before they underwent procedures. They said that staff were "very professional", "fantastic" and "very welcoming".

People who had used the service described it as "very good" and "excellent". Appropriate medical checks were undertaken before people received treatment and they received appropriate after-care. Staff had been trained in what to do in a medical emergency and there were emergency drugs and equipment available.

Staff were trained in safeguarding vulnerable adults and child protection. There was a policy and procedure in place for how to report any concerns, including to the local authority.

When staff started at the service they received an induction. Staff undertook mandatory training on an annual basis, including safeguarding and what to do in a medical emergency. There was a procedure in place for them to undergo annual appraisals where their performance would be discussed and targets set for the coming year.

Staff at the service monitored the clinical outcomes of the treatment of patients. Regular patient feedback questionnaires were completed. People using the service told us that they would be happy to raise any concerns with staff if they had any.

4 August 2011

During a routine inspection

The majority of people spoken to were very positive about the service provided to them. Spending time in the waiting area staff were seen to liaise with all patients in a respectful dignified manner.

Quality assurance audit records from April 2011 informed that the patients that had used the service were overall happy with the treatment and after care support provided.