Ely Ear Care

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this service since its registration with CQC. This key question has been rated as good.
This is because there were well-embedded governance processes which were regularly reviewed, and a clear vision to provide high-quality care and treatment. A culture of improvement was evident, and the service was working to make additional improvements in care. People told us that they had confidence in the provider because of this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a clear vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion and engagement.

The provider was committed to ensuring that patients received high-quality care. They used learning and feedback from patients to ensure that the service continued to deliver the standards expected, while considering how they could improve and expand.
 

The service was delivered and led by a sole provider. They ensured that they had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. Feedback received from patients told us that they found the leadership approachable, adaptable and exceptionally caring and compassionate.

As this provider is a sole clinician, this quality statement is not relevant. Therefore, we have not assessed or scored this quality statement.

As this provider is a sole clinician, this quality statement is not relevant. Therefore, we have not assessed or scored this quality statement.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support.

We saw evidence of established governance processes that were regularly reviewed and updated. Where improvements were identified these were implemented and audited to ensure they were effective.

The provider had clear oversight of the service and demonstrated that they were committed to ensuring that patients were safe.

Patient records were securely stored and there were plans in place for secure data storage in the event of the service ceasing to trade.
 

The provider worked with patients to ensure that information was shared with other services where appropriate, providing clear documents and images to allow effective review when additional care was required. They collaborated with peers and the wider industry to ensure all care was delivered in line with current evidence-based practice.

The service focused on continuous learning and improvement. We saw examples of improvements to their systems and processes to improve patient access and outcomes. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and had delivered greater access to care and treatment through the changes they had made to processes.