- Independent doctor
Ely Ear Care
Assessment report published 20 October 2026
Contents
Ratings
Our view of the service
Ely Ear Care is an independent healthcare service that provides private ear care in the Cambridgeshire area. The service is provided by a registered nurse, who is the sole clinician and registered manager of this service. A registered manager is a person who is registered with the Care Quality Commission to manage the service. There were no other staff working at the service at the time of inspection.
The service offers micro-suctioning and irrigation to the public, this includes children. Patients may attend for a single treatment, or they may return for ongoing care. The service does not provide an NHS service or receive referrals from other NHS providers.
We carried out a comprehensive assessment of the service. This was the first inspection following the registration of the provider and the purpose was to provide a rating. A site visit was carried out on 6 May 2026. The assessment was led by a CQC inspector and supported by another inspector on the site visit. Information was also requested from the service which was reviewed remotely.
This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of this service
People gave positive feedback about the service and the provider. They felt safe and well-supported using the service.
The service actively encouraged patients to provide feedback following every appointment using a prompt sent by text message or email. These were always reviewed by the service and any ideas for improvements considered. During the assessment we also received feedback from patients via email as the Care Quality Commission ‘Give Feedback on Care’ web form was being reviewed.
All the feedback we received was strongly positive, reporting a high degree of trust in the service and that they were always treated with kindness and compassion. They spoke highly of the service provider’s ability to identify problems through active listening and that they were given clear and comprehensive explanations about their care and treatment.