Ely Ear Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This is because the provider reviewed assessments taking account of people’s communication, personal and health needs. They made sure people understood their care and treatment to enable them to give informed consent. Care was based on latest evidence and good practice.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always made sure people’s care and treatment was effective by thoroughly assessing and reviewing their health, care, wellbeing and communication needs with them. Patient details including health conditions and relevant history were reviewed and recorded electronically. The provider was able to explain some relevant health conditions that may require additional consideration before treatment and give clear examples of how that would be managed.

Feedback from people using the service was wholly positive. People told us they felt fully involved in their care and felt confident that their individual and cultural needs were understood and acted upon. They commented positively on the provider’s approach and gave examples of steps taken to ensure they were cared for according to their needs.
 

The service always made sure people’s care and treatment was effective by thoroughly assessing and reviewing their health, care, wellbeing and communication needs with them.

People told us that they valued this approach as they felt the treatment was clearly explained to them.

The provider ensured that all care was in line with current evidence-based best practice and undertook regular additional training, taking part in conferences and through discussions with peers.
 

As this provider is a sole clinician we have not assessed or scored this quality statement.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. As a service that works as an independent ear wax removal service, this predominantly focused on their ear health and action they could take to prevent reoccurrence.

Where other healthcare factors or concerns were raised or recognised as needing support, appropriate signposting was provided.
 

The service monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider gave clear follow up instructions and safety netting for patients after they had used the service. Patients reported feeling supported following care and were aware how to access further care if required.

The provider ensured that they contacted patients following treatment and they had a significant number of patients that returned for ongoing treatment.
 

The service always carefully explained to people what their rights around consent were, made sure they fully understood them and always respected these when delivering person-centred care and treatment.

We reviewed a sample of patient records and found that consent was always clearly documented. Records of consent to treatment were held by the provider in a safe and secure manner. There was good awareness of the processes around consent for those who were unable to consent for themselves. Additional training had been undertaken to help support patients who may have difficulty in tolerating treatment, and the provider was able to talk about how they would support these patients.