- Homecare service
Purple Skilled Healthcare - Main Office
Assessment report published 2 May 2025
Contents
On this page
- Overview
- Person-centred Care
- Care provision, Integration and continuity
- Providing Information
- Listening to and involving people
- Equity in access
- Equity in experiences and outcomes
- Planning for the future
Responsive
People spoke positively about the service. People received person centred care which met their needs and preferences. The service had a complaints procedure in place. No one at the service was receiving end of life care.
This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.
Person-centred Care
People spoke positively about the service they received which met their needs and preferences. A person told us, “I have seen the care plan, the registered manager and I had a discussion about it and if there is a change we talk about it.”
People's care plans were person-centred and provided staff with guidance on how their needs should be met. Care plans included details of people's health conditions, preferences and the level of support they required. They were reviewed and updated when people's needs changed.
Care provision, Integration and continuity
People told us they had the information they needed. They knew who the registered manager was, who to contact if needed and they were provided with information about their care and support. People told us staff communicated with them well. A person told us “I need someone with a calm demeanour and [staff] has that, I like her a lot.”
The registered manager told us they engaged with healthcare professionals which helped to provide coordinated care.
Records showed the registered manager engaged with relevant health care professionals to help provide responsive and continuity with people’s care when using other healthcare services.
Providing Information
People told us they had the information they needed. They knew who the registered manager was, who to contact if needed and they were provided with information about their care and support. People told us staff communicated with them well. A person told us “I need someone with a calm demeanour and [staff] has that, I like her a lot.”
The registered manager and staff were aware and communicated with people well.
People's care plans contained information which showed how they communicated and how staff should communicate with them. Currently there was no-one using the service that required information that needed to be tailored.
Listening to and involving people
People told us they had no concerns about the service.
The registered manager told us no complaints had been received about the service.
Procedures were in place for receiving, handling and responding to comments and complaints which also referred to contacting the Local Government Social Care Ombudsman if people felt their complaints had not been handled appropriately.
Equity in access
People could access the care, support and treatment they needed when they needed it.
Staff understood people had a right to receive equal access to health and care support when needed.
A system was in place to support people to access the care, support and treatment when people needed it. Information was available to people and staff so they could access health care support for people included the GP, pharmacists and mental health support services if needed.
Equity in experiences and outcomes
People’s equality and diversity needs were detailed in their care plans. A person told us, “I didn’t know my rights, I had a bad experience before. Purple skilled healthcare came and made it real and explained what my rights were and what to expect. They have care and consideration to just being human, like to be asked how I feel, they are like second family to me. I have never felt discriminated by the service.”
Staff had awareness and received equality and diversity training. A staff member told us “All are equal. We all come from different cultures and backgrounds and should respect each other.”
No one at the service currently received end of life care. The registered manager told us, if and when required they would work with people, family members and other healthcare professionals to ensure people's end of life wishes were met.
Planning for the future
At the time of the assessment, the service did not provide end of life care to people.
The registered manager confirmed no one at the service was currently being supported with end-of-life care or in receipt of palliative care.
No one at the service currently received end of life care. The registered manager told us, if and when required they would work with people, family members and other healthcare professionals to ensure people's end of life wishes were met.