Purple Skilled Healthcare - Main Office

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s care and support needs were assessed before they started using the service. Staff felt supported by the registered manager. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to maintain a healthy diet and had access to health care professionals when they needed them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were involved in their assessments to enable them to make an informed choice about their care. A person told us, “Yes before the care started, they came to the house and had a look.”

The registered manager told us that a care needs assessment would be completed to determine what support was needed to meet the person’s needs and ensure staff were aware of the support they would provide to people.

Assessments were carried out by the registered manager before people started using the service to ensure their needs could be met.

People received the support they needed to eat and drink safely. A person told us “She [staff] makes breakfast for me, omelette and toast and takes the time to get it right. I drink 2 litres of water a day, I have containers, and they [staff] make sure they are filled full of water and make sure I am drinking it, they also leave a cup of tea for later on. They remember what I need, and they remember my shopping list.”

Staff were aware of people’s dietary requirements and support people needed with their food and drink.

People were supported to eat, and drink based on their individual preferences and needs. Where people required support with eating and drinking, this was recorded in their care records. People's care plans also contained guidance on how to manage identified areas where they were at potential risk of poor nutrition and if they had any specific dietary requirements.

People told us staff had the skills to carry out their roles effectively.

Staff received the training and support they needed to effectively meet people’s needs. Staff spoke positively about working for the service and told us they felt supported by the registered manager.

Records showed staff had completed training the registered manager considered mandatory in areas such as safeguarding, infection control, moving and handling and first aid. Staff received formal supervision and appraisals to monitor and review staff performance. The competency of staff was also assessed through spot checks. This involved staff being observed by management staff and assessing how staff carried out their duties. Any areas of improvement were identified and addressed by the registered manager.

People were supported to access healthcare services when required.

The registered manager worked in partnership with other services such as the GP and the pharmacist to deliver effective and timely care.

People’s health and well-being was monitored. Care plans detailed information about people's health conditions. This information helped ensure staff knew how to safely care for people and respond to any changing needs when needed.

People had experienced positive outcomes using the service. A person told us “I am very happy, I have my dignity, I am in control, I feel more capable, no complaints.”

Outcomes for people’s care were identified and were used to develop their care plans. This helped staff to provide the appropriate support to help achieve positive outcomes for people.

Processes were in place to monitor people’s care and treatment and their outcomes.

People were supported to consent to their care and treatment where possible. A person told us “They always ask, what is done is what I want done.”

Staff has undertaken Mental Capacity Act (MCA) training and asked people’s consent before providing care.

The service worked within the requirements of the MCA.