Purple Skilled Healthcare - Main Office

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People's privacy, dignity and independence was promoted. People told us staff were kind and caring. Staff knew people's routines and preferences and were respectful of this. People’s equality and diversity needs were respected and met.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People spoke positively about the care they received and told us staff were kind and caring and positive relationships had developed between them. A person told us, “I can be pedantic, like the way I like to make the bed, they [staff] knows this and leave things exactly how I left them. The support has enabled me to be more aware, there has been more improvement and more dignity for myself. I praise them. I am happy with everything, not just the staff.”

The registered manager and staff demonstrated a caring attitude to people. People’s individual preferences, likes and dislikes and what was important to them was understood and respected by the service.

People told us staff were attentive to their individual needs and treated them well. A person told us, “They [Purple Skilled Healthcare] give me confidence and say how are you, are you okay, there is no judgement whatever I share with them. They reassure me when needed.”

The registered manager and staff respected people as individuals. They were knowledgeable about people’s backgrounds, including their cultural and religious beliefs. Care and support was provided according to people’s preferences and wishes.

Care plans set out how people should be supported to promote their independence.

People’s choice and independence was promoted. A person told us, “They [staff] encourage my independence, they encourage me to use the scooter rather than the wheelchair as long as I am able to. They encourage me to wash my face, and I try to fold my own clothes, it’s nice that they encourage me. It has done a lot to build my confidence.”

Staff understood the importance of promoting people’s independence and encouraged people to do as much as they could for themselves where possible.

Care plans set out how people should be supported to promote their independence.

Records showed people were involved in decisions about their care. People’s care was reviewed, and people were able to speak about the service and express what they wanted in relation to their care and daily lives. A person told us, “If there is a concern, they will say it to me, they are involving me and not taking over and ask do you want us to do something for you. They do what best suits my needs.”

Care plans detailed people’s needs to help ensure staff had enough guidance to care for people and recognise and respond to any changes in people’s health needs. Care plans detailed what signs and symptoms to look out for and who they had to report to if they had any concerns.

Staff we spoke with told us they felt supported by the registered manager. Staff told us they could raise any concerns, and they were confident they would be addressed.

Staff were supported to do their job by the registered manager to ensure a positive impact on the care they deliver to people.