Archived: AIG Aesthetic Care

The service had improved systems to report and manage patient safety incidents through a new governance structure. However, staff could not identify any incidents or near misses in the previous 6 months and we were not assured their knowledge was good enough to recognise when an incident occurred. The service was not open and honest when things went wrong and senior staff were defensive in their communications with patients. Staff had the required levels of training to safeguard vulnerable adults. Systems to maintain safe systems of care were not functioning effectively. There was limited continuity of care when people needed follow-up support. The service did not have processes to ensure staff assessed the risks to patients and treatment presented a high risk of infection or other harm. The design, maintenance and use of facilities, premises, and equipment did not promote safety. The service did not have enough staff with the right skills, training and experience, and supervision was limited. The service did not maintain a clean and hygienic environment. Systems to administer, record, and store medicines did not meet basic safety standards.