Archived: AIG Aesthetic Care

Clinical treatment was not assessed or benchmarked against national standards. The provider did not hold accreditation or certification with any professional standards organisations. Care was led by financial decision-making and not patient-led outcomes or individual needs. Care was not evidence-based, and doctors had limited knowledge of national standards of practice. The service worked in isolation from other providers and patients told us they found it difficult to understand who was responsible for their care. The provider did not formally monitor outcomes. Consent processes were in place, but the provider was inconsistent in their use.