Cygnet Aspen Clinic

This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question as requires improvement. The service was in breach of legal regulation in relation to regulation 17 (good governance). The service had made improvements and was no longer in breach of regulations. The service has good local governance processes that feed into the regional and corporate governance structure. At this assessment the rating has changed to good. This meant the service was consistently managed and well led. Leaders and the culture they created promoted high-quality, person-centred care.

The service had a clear model of care that was shared with staff and patients. The service was engaged in national initiatives to improve care and support for patients and carers.

Managers were experienced and had a good understanding of the service and a clear overview of service performance. They were able to describe risks and challenges the service faced as well as actions to address them.

Staff knew who the managers were and felt able to approach them.