Cygnet Aspen Clinic

This means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question as requires improvement. The service was in breach of legal regulation in relation to regulation 12 (safe care and treatment) and regulation 15 (premises and equipment). The service had made improvements and was no longer in breach of regulations. Managers ensured the ligature risk assessment was kept up to date and risks had been removed or mitigated against; medicines were correctly prescribed; and the environment was suitable for use by patients, including a private space for medicines administration. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

Staff completed risk assessments of patients and updated these regularly. There were systems and processes to protect patients from abuse and neglect.

The service had enough staff to deliver care for patients. Staff received training to carry out their roles.

The environment was clean, well-maintained and fit for purpose. Environmental risks, including ligature risks, were assessed, monitored and mitigated against. Staff followed infection control procedures.