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Lifeways Community Care (Poole) Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 3 April 2020

About the service

Lifeways Community Care (Poole) is a supported living service for adults with a learning disability in Poole, Bournemouth, Christchurch, Sherborne and Hampshire. At the time of the inspection it was providing personal care to 11 people in their own homes. The main office is in Poole.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, independence and inclusion. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives expressed confidence they or their loved one were safe from abuse and avoidable harm. People had enough staff working with them who understood their support needs, both employed and regular agency staff. The management team ensuring all overdue staff completed their outstanding online training.

People told us they liked and felt comfortable with their staff. Staff recognised the importance of treating people respectfully, upholding their privacy, dignity and independence. The way they spoke about people reflected this. Staff recognised people should have every opportunity to make choices, with support if necessary, even if they could not verbalise these.

People and relatives praised their or their family member’s care. People had thrived with support from staff they knew and trusted. Staff felt supported, including through training and supervision. The service worked collaboratively with people’s health and social care professionals. People got the support they needed to manage their health.

Support plans were comprehensive, personalised and up to date. Staff encouraged and supported people to keep in touch with their family and friends. People received support to pursue hobbies and interests, and to take part in education and work. People told us about holidays they had been on or were planning, with support from staff.

People, relatives and staff were confident in the leadership of the service. There was an open culture with an emphasis on person-centred support. There were regular audits to check the quality of care and support provided and identify areas for improvement. People and relatives regularly spoke with managers to give their view of the service. They said they would feel comfortable to raise any concerns.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 5 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 3 April 2020

The service was safe.

Details are in our safe findings below.



Updated 3 April 2020

The service was effective.

Details are in our effective findings below.



Updated 3 April 2020

The service was caring.

Details are in our caring findings below.



Updated 3 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 3 April 2020

The service was well-led.

Details are in our well-led findings below.