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Inspection Summary

Overall summary & rating


Updated 17 January 2019

What life is like for people using this service:

The provider continues to provide a ‘good’ service. People are kept safe by staff who understand how to safeguard people from abuse and are able to manage risks. There were sufficient numbers of staff to support people and staff were recruited safely. There were suitable infection control practices in place and medicines were managed safely.

People were supported by staff who were trained and knew how to uphold people rights in line with the Mental Capacity Act 2005. People were supported to have sufficient amounts to eat and drink and had access to healthcare services where required. The design and décor of the service met people’s needs.

Staff were kind, caring and treated people with dignity. People were encouraged to remain independent where possible and were supported to be involved in their care. People were supported by staff who knew them well and supported them to access activities that met their interests. Complaints made had been investigated and resolved.

There were systems in place to monitor the quality of the service and action was taken where areas for improvement had been identified. People were given opportunity to feedback on their experience of the service.

More Information is in the detailed findings below.

Rating at last inspection: Good (02 June 2016)

About the service: Coton House is a residential care home that was providing support to 29 older people at the time of the inspection.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Inspection areas



Updated 17 January 2019

The service was Safe.

Details are in our Safe findings below.



Updated 17 January 2019

The service was Effective.

Details are in our Effective findings below.



Updated 17 January 2019

The service was Caring.

Details are in our Caring findings below.



Updated 17 January 2019

The service was Responsive.

Details are in our Responsive findings below.



Updated 17 January 2019

The service was Well Led.

Details are in our Well Led findings below.