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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 31 December 2013
Inspection Report published 31 December 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by other authorities.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were carried out before staff started working at the home. We looked at two staff files and one volunteers file. We found that relevant information relating to their selection and recruitment were recorded and stored. We saw application forms, medical questionnaires, references and criminal records bureau (CRB) checks (now known as the Disclosure and Barring Service). These checks ensure that staff are suitable to work with vulnerable adults. We saw that the same process was followed for the recruitment of volunteers, to ensure they were of a ‘good character’. Staff we spoke with confirmed that they followed the same recruitment process. One staff member said, “I had an interview, then they did all the checks before I could start.”

We found that staff performance was continually observed once they were recruited. In instances when there were issues relating to performance, we saw that action had been taken to investigate the matter. The management team took concerns seriously and ensured that staff also had an equal opportunity to discuss this, through meetings and statements that were gathered. The owner explained that staff who were not appropriate to work in health and social care, “Would be reported straight away.” We saw that staff were comfortable to approach the management team when they had concerns. One staff member we spoke with said, “I would speak to the manager straight away.”

Staff told us they received an induction when they started to work at the home. Records showed that this was completed and covered significant information that staff needed to be aware of. Records showed that staff received regular training to enhance their skills and knowledge. Staff confirmed that they were up to date with their training. One staff member said, “I have done everything up until now. We have good training.” Another staff member said, “We watch DVD’s and then we have to fill out questions.” Staff told us they received regular supervision which included information about their knowledge, performance and training needs. This would ensure that staff received appropriate support once they were recruited. One staff member told us, “They support us and we work well.”