You are here

All reports

Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 31 December 2013
Inspection Report published 31 December 2013 PDF

Overview

Inspection carried out on 10 December 2013

During a routine inspection

We spoke with four people, four relatives, two visitors, five staff members and the home owners, one of whom was the registered manager.

People received person centred care which met their needs. We saw staff provide care and support throughout the day. One person said, �This place is just excellent. The culture and practice is honourable.�

The environment was suitable and appropriate for people who lived there. We found that bedrooms were personalised to meet people�s taste and preferences. Systems were in place to highlight any issues related to the environment and improvements were made.

We found that selection and recruitment processes were clear and consistent. Staff had necessary checks carried out before they started working with people at the home. One staff member said, �I had to wait until all the checks came back before I could start.�

Robust systems were in place to monitor the quality of the service. We found that complaints and comments were taken seriously and action was taken to make improvements. One person told us, �They always take things on board and make changes for the better.�