Updated 3 December 2025
Date of assessment: 28th to 29th August 2025. Rainford Hall provides privately-funded residential treatment for substance misuse. This assessment was the first assessment of the service, which we rated as good. In our assessment of the service we found the provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
The service had daily “flash meetings”, similar to a handover procedure, involving not only a handover of the previous 24 hours in brief, but it also included details from therapy staff, administrative staff, information about fire marshal duties, and other aspects of daily tasks.
The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people left the service.
In the six months prior to inspection, there had been no safeguarding incidents reported at or by the service. The registered manager for the service was very knowledgeable on the safeguarding policy and stated that they had not had to use the services of the local safeguarding teams to date but would have no hesitation in doing so if required.
The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.
Clients told us that they were fully informed about the therapies that were available, the services that could be accessed within the service and when they were discharged or self-discharged.
The provider routinely monitored client care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of the clients themselves.
The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity.
The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.
The provider always cared about and promoted the wellbeing of their staff and was exceptional at supporting and enabling staff to always deliver person-centred care.
From pre-admission to discharge, clients played an active and full role in their treatments and therapies. Documentation provided by the service showed consent and input from clients throughout their admission.
The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.
The care plans were clearly tailored to individual needs and based upon the information provided prior to admission. We saw that changes in approach were considered during multi-disciplinary team meetings and at client request.
The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.
Staff, including the registered manager, told us they felt respected and valued, and told us that the team at the service were happy in their workplace.
The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them.