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Tower View Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 16 May 2019

About the service:

Tower View is a care home for people living with mental health needs. Three people were living in the home at the time of the inspection.

What life is like for people using this service:

• People were positive about the care they received and about the quality of staff.

• People were supported make choices and have as much control and independence as possible.

• People had been supported to develop care plans that were specific to them. These plans were regularly reviewed with people to keep them up to date.

• People received caring and compassionate support from kind and committed staff.

• Staff respected people’s privacy and dignity.

• People felt safe and received support to take their medicines safely.

• Risks to people’s well-being and safety were assessed, recorded and kept up to date. Staff supported people to manage these risks effectively.

• People’s rights to make their own decisions were respected. People were supported to maintain a good diet and access the health services they needed.

• The registered manager provided good support for staff to be able to do their job effectively.

• The provider’s quality assurance processes were effective and resulted in improvements to the service.

More information is in Detailed Findings below.

Rating at last inspection:

Good. Report published 9 August 2016.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will monitor all intelligence we receive about the service to inform when the next inspection should take place.

Inspection areas

Safe

Good

Updated 16 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 16 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 16 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 16 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 16 May 2019

The service was well-led.

Details are in our Well-led findings below.