Updated
8 October 2025
BPAS Healthcare was operated by the British Pregnancy Advisory Service (BPAS).
The service provided termination of pregnancy as a single speciality service. The service was based in Leamington Spa but was commissioned to provide a service to women across the country.
BPAS Healthcare offered a remote/digital early medical abortion service. The service was available for women who wanted to manage their termination of pregnancy at home and had a pregnancy of less than 10 weeks gestation. As part of the care pathway, women were offered sexual health screening and contraception advice.
From March 2024 to March 2025, the service completed 23,280 assessments for abortion treatment. The service treated 13,139 women for an early medical abortion by telemedicine (remote consultation and supply of abortifacient medicines to take at home). Of these, 155 were early medical abortions for clients under 18 years of age.
This was the first time we inspected this service.
A team of 1 CQC inspector, and 1 specialist advisor visited the service on 30 March 2025. We spoke with 9 staff (including midwives, nurses, managers, and administrative staff). We looked at 10 sets of patients notes and listened to 3 calls to clients made by staff. We attended 2 staff meetings.
Updated
12 March 2025
We rated effective, caring, responsive, and well-led as good, and safe as outstanding.
Safe has been rated as outstanding. Safety was a priority for everyone, and leaders embedded a culture of openness and collaboration. People were safe, protected and safeguarded. Where people raised concerns about safety, the primary response was to learn and improve. Leaders ensured there were enough skilled staff to deliver safe care that promoted choice and people’s wellbeing.
Effective has been rated as good. Staff worked towards giving people and communities the best possible outcomes by assuring their needs were assessed. Their care, support and treatment reflected these needs and any protected equality characteristics. Services worked in harmony, with people at the centre of their care. Leaders instilled a culture of improvement, where understanding current outcomes and exploring best practice was part of everyday work.
Caring has been rated good. This was because people were always treated with kindness, empathy and compassion. People understood that they mattered and their experience of how they were treated and supported mattered. Their privacy and dignity was respected. Every effort was made to take their wishes into account and respect their choices, to achieve the best possible outcomes for them.
Responsive has been rated as good. People and communities were at the centre of how care was planned and delivered. The health and care needs of people and communities were understood, and they were involved in planning care that meet those needs. Staff were working towards improving access to care in ways that met people’s personal circumstances and protected equality characteristics. There was partnership working to make sure that care and treatment met the diverse needs of communities.
Well-led has been rated good. The service had strong governance structures that were used to improve the performance of the service and ensured the delivery of safe care and treatment. There was an inclusive and positive culture of continuous learning and improvement. This was based on meeting the needs of people who use services and wider communities. Leaders proactively supported staff and collaborated with partners to deliver care that was integrated, person-centred and sustainable, and reduced inequalities.