BPAS Healthcare

Ratings - Termination of pregnancy

• Overall

  Good

• Safe

  Outstanding

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We rated effective, caring, responsive, and well-led as good, and safe as outstanding.

Safe has been rated as outstanding. Safety was a priority for everyone, and leaders embedded a culture of openness and collaboration. People were safe, protected and safeguarded. Where people raised concerns about safety, the primary response was to learn and improve. Leaders ensured there were enough skilled staff to deliver safe care that promoted choice and people’s wellbeing.

Effective has been rated as good. Staff worked towards giving people and communities the best possible outcomes by assuring their needs were assessed. Their care, support and treatment reflected these needs and any protected equality characteristics. Services worked in harmony, with people at the centre of their care. Leaders instilled a culture of improvement, where understanding current outcomes and exploring best practice was part of everyday work.

Caring has been rated good. This was because people were always treated with kindness, empathy and compassion. People understood that they mattered and their experience of how they were treated and supported mattered. Their privacy and dignity was respected. Every effort was made to take their wishes into account and respect their choices, to achieve the best possible outcomes for them.

Responsive has been rated as good. People and communities were at the centre of how care was planned and delivered. The health and care needs of people and communities were understood, and they were involved in planning care that meet those needs. Staff were working towards improving access to care in ways that met people’s personal circumstances and protected equality characteristics. There was partnership working to make sure that care and treatment met the diverse needs of communities.

Well-led has been rated good. The service had strong governance structures that were used to improve the performance of the service and ensured the delivery of safe care and treatment. There was an inclusive and positive culture of continuous learning and improvement. This was based on meeting the needs of people who use services and wider communities. Leaders proactively supported staff and collaborated with partners to deliver care that was integrated, person-centred and sustainable, and reduced inequalities.

People's experience of this service

Patients were all positive about the staff treating them with warmth and kindness and providing effective care and treatment.

We refer to women in this report, but we recognise that some transgender men, non-binary people and people with variations in sex characteristics (VSC) or who are intersex may also use services these services.