Fairview Court Care Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our previous inspection we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People and their relatives told us they knew how to provide feedback about their experience of care and felt confident raising any concerns. A person said, “I would talk to the registered manager if I needed to. She comes round regularly, and I have her phone number.” A relative commented, “The registered manager said, it’s not perfect, but as long as you raise things and we can do something about it, we’ll get it sorted.” The service had received a number of compliments and had a complaints procedure for people to follow. Records showed action was taken to address concerns raised. There were processes for people and their relatives to give feedback on the service, including meetings and surveys. The service maintained a record of feedback from a relatives’ survey, along with the actions taken in response. Visitors were also prompted to provide feedback when signing out of the service via the electronic system. The registered manager told us they followed up on any negative comments received.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.