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Parkside Nursing Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 26 September 2020

About the service

Parkside Nursing Home is a care home that provides nursing and personal care for up to 50 people in one purpose-built building. At the time of the inspection 25 people lived at the home.

People’s experience of using this service and what we found

People’s living environment did not always protect them from the risk of scalding and the provider had not taken all the necessary safety actions identified in their fire risk assessment and legionella risk assessments. Improvements were needed in how the provider managed their environmental risk assessment processes to ensure people were safe. However, people’s individual risks were clearly identified, well managed, and supported by staff who understood them.

People were protected from the risk of infectious diseases, such as covid19, by staff who wore the necessary PPE and the provider’s cleaning and hygiene routines. Arrangements were in place to support people to self-isolate if necessary. People’s prescribed medicines were well managed and safely administered by suitably qualified staff.

People were protected from the risk of abuse by staff who had received the necessary training and knew how to implement it. They were supported by enough staff to meet their assessed care needs and the provider ensured that any new staff had been safely recruited to ensure they were suitable.

People were cared for by staff who had a kind approach, and people were supported to make everyday choices about the care they received. Staff respected people’s dignity and privacy.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management of the service supported people to achieve good outcomes from the care they received. The registered managers provided supportive leadership and were person centred. The registered managers understood their responsibilities for being open and honest when something went wrong; and ensured the necessary notifications were made to the CQC and other relevant authorities. The provider asked people, and their relatives and staff, for feedback on the service which was then used to make improvements when necessary.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was Inadequate (report published 26 November 2019)

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations in the Safe, Caring and Well-Led key questions.

This service has been in Special Measures since the last inspection. During this inspection the provider demonstrated that improvements have been made in Safe, Caring and Well-Led key questions; and the service is no longer rated as Inadequate overall or in any of those three key questions. However, the provider was also previously rated Inadequate in the Effective key question. That key question was not considered as part of this focused inspection and so that rating is unchanged. This means the service continues to be in special measures.

Why we inspected

We carried out an unannounced comprehensive inspection of this service on 14 August 2019. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve; person centred care, dignity and respect, need for consent, safe care and treatment, staffing and good governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Caring and Well-Led which contain those requirements.


Inspection areas


Requires improvement

Updated 26 September 2020

The service was not always safe.

Details are in our safe findings below.



Updated 26 September 2020



Updated 26 September 2020

The service was caring.

Details are in our caring findings below.


Requires improvement

Updated 26 September 2020


Requires improvement

Updated 26 September 2020

The service was not always well-led.

Details are in our well-led findings below.