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Inspection Summary

Overall summary & rating


Updated 6 May 2021

About the service

Parkside Nursing Home is a care home that provides nursing and personal care for up to 50 people in one purpose-built building. At the time of the inspection 25 people lived at the home, including people living with dementia.

People’s experience of using this service and what we found

People were protected from the risk of abuse by staff who knew how to report safeguarding issues appropriately. The care home environment was safe, people’s individual risks were assessed, and action taken to reduce them. There were enough staff to meet people’s assessed care needs.

People’s prescribed medicines were managed in a safe manner and the provider’s infection prevention and control measures reduced the risk of the spread of health infections. When things occasionally went wrong, lessons were learned, and the learning was shared openly.

People’s individual care plans were informative, concise, and accessible to the staff who used them as a guide. Individuals, or their families, were involved in decisions about their care where possible. Referrals were made to community health services when needed and the care staff worked well with other agencies.

People enjoyed the food and there were always drinks and snacks available. Staff were appropriately trained to meet people’s care needs. The care home environment met people’s needs and was being further refurbished. Where people lacked the mental capacity to make certain decisions, appropriate best interest processes had been undertaken.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised support and staff were creative when they supported people’s communication needs. Staff had helped people to maintain contact with their loved ones during the COVID-19 pandemic and the care home had followed government guidance on safe visiting. Compassionate end of life care was provided by staff.

People were supported to achieve good outcomes. Staff were well supported by the registered manager, who had an open approach to people. When serious incidents occurred, the registered manager investigated them thoroughly and shared the findings with relevant people.

The provider’s quality assurance processes were effective and well embedded. Improvements had been made as a result of the provider’s quality audits of the service. The service had a continuous improvement plan in place. Staff told us they enjoyed working at the care home and that morale was high.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 28 September 2020).

This service has been in Special Measures since 26 November 2019. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

This was a planned focussed inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The ratings from the previous comprehensive inspection, for those key questions not looked at on this occasion, were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Parkside Nursing Home on our website at www

Inspection areas



Updated 6 May 2021

The service was safe.

Details are in our safe findings below.



Updated 6 May 2021

The service was effective.

Details are in our effective findings below.



Updated 6 May 2021



Updated 6 May 2021

The service was responsive.

Details are in our responsive findings below.



Updated 6 May 2021

The service was well-led.

Details are in our well-led findings below.