St Michaels

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they were supported to make decisions and choices about their daily lives, such as what to eat, where to spend their time and what to wear. We saw staff routinely offered choices and spoke with people about their preferences.

People were supported to maintain as much independence as possible. One person described how staff supported them to plan shopping trips with friends and another person said, “I can do whatever I want, sometimes I need a bit of help but mostly they (staff) watch to make sure I’m safe.” A relative told us, “When [loved one] first went in they needed help with feeding, now they do it themselves…I’m really impressed.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.