Quadrant Court

Updated 10 December 2025

Date of assessment: 09 – 22 December 2025

Quadrant Court, also known as Mayfair Community Care, is a supported living service registered to deliver personal care to adults under 65, including people with mental health conditions, physical disabilities, and substance misuse needs. At the time of our inspection the service was supporting 1person.

People were supported to feel safe, respected, and actively involved in their care. Staff demonstrated a strong understanding of individual needs and worked collaboratively with people to manage risks, promote independence, and support wellbeing. Care was person centred and reflected people’s choices, preferences, and daily routines.

There were effective systems in place to manage safety and quality. Risks were identified, monitored, and reviewed regularly, with prompt action taken where concerns were identified. Safeguarding arrangements were robust, and staff demonstrated a clear understanding of their responsibilities. Staff felt confident to raise concerns, and leaders responded constructively, using learning to improve practice.

Care and support were planned and delivered in line with current legislation and guidance. Staff completed appropriate training and worked closely with external professionals to ensure care was coordinated and responsive to changes in need. People were supported to access healthcare services and maintain both their physical and mental wellbeing.

The service was well led. Leaders promoted a positive, inclusive culture and maintained effective oversight of care delivery. Governance systems supported continuous improvement, and strong partnerships with external professionals contributed to positive outcomes and consistency of care.

Updated 10 December 2025

The person using the service described a positive overall experience and reported feeling safe, respected, and involved in decisions about their care. Feedback from the person, alongside information from professionals and observations during the assessment, showed that support was delivered in a person-centred, compassionate, and responsive way. The person told us they felt listened to and understood, and that staff knew them well and responded appropriately to their needs. The person described having trusting relationships with staff, who they felt were kind, approachable, and respectful. They said staff supported their dignity and privacy and encouraged them to make choices about their daily routines, care, and activities. The person felt supported to maintain their independence, with staff providing encouragement and prompts without pressure. They also reported feeling confident to raise concerns or share their views and trusted that these would be taken seriously and acted upon. The person was supported to access healthcare services and community activities that were important to them, which had a positive impact on their wellbeing and helped reduce social isolation. Professionals confirmed that the person received consistent and coordinated support, with effective communication between the service and external agencies. Overall, the person’s experience reflected care that supported their safety, wellbeing, independence, and quality of life. The service demonstrated awareness of potential inequalities and the person’s protected characteristics and took appropriate steps to promote equality of experience. Staff recognised and responded to the person’s mental health needs, communication preferences, and personal circumstances. Reasonable adjustments were made to ensure the person could understand information, participate in decisions, and access care and activities in ways that met their individual needs. There was no evidence of discrimination, exclusion, or breaches of the person’s human rights. The person’s rights to dignity, respect, choice, and autonomy were upheld in line with the Mental Capacity Act 2005 and the Equality Act 2010. The person’s experience was consistent with the quality of care observed during the assessment. Feedback aligned with our findings that care was safe, person centred, and responsive, and that staff worked in partnership with the person to support positive outcomes.