Trinity Homecare

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Initial assessments were conducted with people, their families and professionals already involved in their care. Where the provider had queries or needed further information from professionals they ensured these were obtained before finalising people’s care plans. People’s care plans reflected discussions with multiple people and covered the different areas of their health and safety.

The provider always planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation. They worked to develop evidence-based good practice and standards. They worked to develop evidence-based good practice and standards. They did this by conducting pilots of new initiatives to improve people’s healthcare outcomes. The provider sought feedback and measured the impact on people before devising plans to roll-out new initiatives. This included a new homecare pilot that was designed to provide intense rehabilitative treatment to support people who required short-term care. The provider had determined that their intense programme radically improved people’s recovery in a far shorter space of time.

The provider worked well across teams and services to support people. The provider ensured all professionals involved in people’s care were involved in developing people’s care plans. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. We saw different professionals such as physiotherapists updated people’s care records regularly and this information was incorporated and used to update their overall plan of care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The provider supported people to participate in physical activities and to eat nutritious meals, cooked by care staff in accordance with their dietary needs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider had access to a number of services where people demonstrated they could use additional support. For example, the provider was able to arrange at home hearing aid and optical appointments. The registered manager told us they personalised people’s care based on their individual needs. If people presented with particular needs that they were not familiar with, they worked with all professionals involved in their care to design a package of care that met their outcomes. We saw particular examples of this where people needed specific support in different areas of their lives that required the provider to contact different services they partnered with. This included physiotherapy and occupational therapy services as required.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The provider sought people’s consent before delivering care and where needed, they conducted assessments of people’s capacity to consent to their care. People’s care workers had a good understanding of the importance of obtaining people’s consent when delivering care. One care worker told us “I always make sure I have people’s permission before doing anything”. Where people had Lasting Powers of Attorney involved, the provider ensured they had the relevant paperwork in place to support this.