Homewards Limited - 48 Leonard Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care was provided to meet people’s individual needs. Care plans were focused on each person’s preferences and provided staff with detail on how to respond to minimise people becoming distressed. For example, a care plan made it clear staff needed to be prepared to answer several of the same question as this provided reassurance to people.

Care plans were reviewed and updated to reflect people’s current level of need. A member of staff said, “I follow [person’s] care pan and risk assessments at all times inform the manager of any changes."

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People received care from a consistent staff team who had worked with people for some time. Relatives we spoke with confirmed there was a stable staff team which helped their family member have consistent care and support.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People received information in a format that they could understand and was inclusive. Care plans were in pictorial format and met the accessible information standard. Care plans also gave guidance on how to share information with people when speaking to ensure people had time to process and understand what they were being told.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The home manager and provider told us that people were invited and involved in house and residents’ meetings. The provider also informed us, when house meetings were taking place information about people was not discussed in front of them, to preserve their privacy.

The home carried out surveys of people and staff to provide feedback on the care and make improvements as required. Easy read surveys were used for people, which meant people received information in a format that was suitable and inclusive.

Relatives told us they could easily contact the provider and speak with the home manager if there was anything they needed to discuss. A relative told us they had not made any complaints but knew who they could contact if they needed to.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People living at the home received access to the care they always needed. The service ensured that people with a learning disability and autistic people received the support they needed whenever they needed it, including during the night and in emergencies. Staff told us care was organised in a way that there were enough staff to provide support to people who may need longer to complete aspects of their daily living activities.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The service made reasonable adjustments proactively. For example, staff planned appointments around people’s sensory needs and offered flexible mealtimes. People were supported to access healthcare in ways that reduced anxiety as staff told us they would inform people beforehand and work closely with people’s families. A member of staff said, “I support [person] to go out individually, and [person’s] brother comes to take them sometimes.”

Staff completed equality and diversity training and received a variety of training to help them understand and support people with a learning disability and autistic people. Through this education, staff told us they did not discriminate and treated people as individuals with their own unique qualities. People’s cultural and religious beliefs were respected and supported.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

At the time of this assessment, no one was receiving end of life care or support. The home was aware this was something they could discuss and plan with people, their relatives or appropriate representative when the time arose.

Most people living at the home had done so for a long time and were happy there, there was no one planning a move to another service at the time of the assessment.