Homewards Limited - 48 Leonard Road

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed people being spoken to in a kind and respectful manner by all staff and people were comfortable and smiling around staff. Relatives spoke fondly of the staff and told us staff were very kind and understanding, referring specifically to a time where their family member needed extra compassion and support due to a bereavement. A relative said, “They [staff] were brilliant. Calls were made to the disability team on how we can manage the situation.”

Staff respected people’s privacy and dignity when providing care and support to them. Doors and curtains were closed when personal care was being given.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Every person who lived at the home was treated as an individual and respected.

People who spoke with us told us about their day and what they enjoyed doing and looking forward to. One person told us they had been taken to get their hair cut by staff and that they got to have their favourite meal of “pie and chips” when they wanted.

Other people’s preferences were respected and this included culturally specific food and respecting people’s religious preferences.

Staff knew each persons likes and dislikes and the home worked together to make sure everyone felt included by celebrating each person.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans stated people were to be offered choices in their daily living. One person told us they had chosen what they were wearing that day which supported people being encouraged to have as much control as possible in their lives.

People’s independence was promoted and staff did not stop people from doing daily living tasks if they were still able to do so. Where people did need extra guidance, for example, where people enjoyed certain household duties, such as sorting laundry, staff were to let people to do this as it provided a sense of accomplishment for people. Care plans made it clear where staff had to step in to reduce the risk of potential harm in completing a task.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The home promoted the importance of always being there for people and that people were at the heart of everything they did. Staff knew how to respond to people’s immediate needs and wishes. This was helped through continuity of care of the staff team and people being able to build strong relationships with staff. Staff told us through clear care plans and risk assessments they could work with people to manage their mood and behaviour to help calm them down if they were upset or in distress. A member of staff said, “I support [person] by remaining calm, offering reassurance and supporting [person] to go out for short walks or visits to the park."

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff were treated with respect and provided with the right tools to do the job well. Staff commented on how the training was wide and varied and equipped them with the knowledge to support people with a learning disability and autistic people to the best of their ability.

A member of staff told us the home manager and provider were very supportive, and they could approach them whenever they needed support with their work and the people they supported.