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Inspection Summary


Overall summary & rating

Good

Updated 3 March 2018

Parkview is a ‘care home’. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Parkview accommodates 86 people across four separate units, each of which have separate adapted facilities. One of the units specialises in providing care to people living with dementia.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, the service was rated Good. At this inspection, we found the service remained Good.

People remained safe at the service. Checks were carried out on staff before they started work with people to assess their suitability to care for vulnerable people. Staff understood their role and responsibilities to keep people safe from harm.

Staff had a good understanding of risks associated with people's care needs and how to support them. Medicines were stored and administered safely, and people received their medicines as prescribed. Regular audits ensured medicines were managed in line with good practice guidelines.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. The management and staff team understood the principles of the Mental Capacity Act 2005 (MCA) and

Deprivation of Liberty Safeguards (DoLS).

People were cared for and supported by staff that understood their needs and knew them well. Staff treated people with dignity and respect and were sensitive to their needs regarding equality, diversity and their human rights. The care and support people received was individualised. They were offered a range of activities both at the service and in the local community.

There was a clear management structure in place. The manager and other senior staff were well liked and respected by people and staff.

There was a friendly, relaxed atmosphere and staff were kind and attentive in their approach. It was clear from the chatter and laughter at lunchtime that mealtimes were relaxed and informal. People told us, and we could see for ourselves, that they could choose what to eat from a choice of freshly prepared food.

The registered manager sought feedback about the quality of the service provided to people and/or family members, staff and visiting health professionals. There was an on-going quality monitoring process in place to identify areas of improvement required within the service. Action was taken when an area for improvement had been identified.

Inspection areas

Safe

Good

Updated 3 March 2018

This remains good.

Effective

Good

Updated 3 March 2018

This remains good.

Caring

Good

Updated 3 March 2018

This remains good.

Responsive

Good

Updated 3 March 2018

This remains good.

Well-led

Outstanding

Updated 3 March 2018

This remains outstanding.