During an assessment under our new approach
We carried out this inspection from 3 to 27 February 2026. The service is a residential care home supporting up to 66 people, providing nursing support and personal care to older people, some of whom were living with dementia. We assessed this service due to receiving information of concern. We inspected 33 quality statements. This service had previously been rated requires improvement.
At our previous inspection in January 2024, we found 5 breaches of regulation relating to safe care and treatment, consent, staffing, governance and notification of incidents. Although we found some improvements had been made at this inspection, we found 2 breaches of the legal regulations in relation to fit and proper staff, and a continued breach in governance.
People’s health conditions and associated risks were assessed, however, were not always recorded accurately. but not always managed safely. People’s capacity was not always assessed. Staff were not recruited safely. The provider’s governance systems failed to identify some of the concerns we found during this inspection and to address all the concerns found at the previous inspection.
People were supported to have choice and control in some areas, could give feedback on their care, and were supported by staff who knew them well and treated them with kindness and respect.
Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. Staff responded quickly to meet people’s needs and ensured people’s care and support met individual needs and preferences.
The service learned from incidents and action was taken to ensure improvements were made where needed. There was a system in place for responding to concerns or complaints.
A registered manager was in post, and they had started taking action prior to and during our inspection to make improvements.