Hebron Court

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider promoted a strong and positive safety culture founded on openness, transparency and honesty. Staff were encouraged to raise concerns, report incidents and participate in investigations when safety events occurred. Learning from incidents was shared effectively across the service, enabling continuous improvement and the embedding of good practice.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider worked collaboratively with people and partner organisations to understand what safety meant to individuals and how best to achieve it. Staff were committed to enhancing people's quality of life while ensuring they remained protected from abuse, discrimination, harassment, neglect and avoidable harm. Safeguarding concerns were recognised promptly and escalated appropriately.

The provider supported people to understand and manage risks through a holistic and person-centred approach. Care was delivered in a safe and supportive way that reflected individual needs, preferences and goals, enabling people to maintain independence and participate in activities important to them.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider ensured staffing levels were sufficient and that staff possessed the appropriate qualifications, skills and experience to meet people's needs. Staff received ongoing supervision, support and development opportunities and worked collaboratively to deliver safe, person-centred care.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider managed medicines and treatments safely and in a way that reflected people's individual needs, preferences and abilities. People were actively involved in decisions relating to their medicines, particularly when changes to treatment plans were required.