- Homecare service
Hebron Court
Assessment report published 12 October 2026
Contents
Ratings
Our view of the service
Our view of the service
About the service
The service provided care and support to people living in their own home. At the time of the inspection, 7 people were receiving a regulated activity.
Who the service is for
Herborn Court is a domiciliary care service that supports people to live independently within their own homes. The service provides personal care and support to people living in the local community, enabling them to maintain their independence and remain in familiar surroundings.
The Care Quality Commission (CQC) regulates the personal care provided by the service. This inspection therefore focused on the provision of personal care and the experiences of people receiving that support.
CQC only inspects services provided to people who receive 'personal care', such as assistance with personal hygiene and eating. Where relevant, we also consider the wider social care people receive.
The service provides personal care and support to people who require assistance with daily living activities. At the time of our inspection, nine people were receiving support. Their needs varied and included support for physical frailty, long-term health conditions, and age-related memory loss.
Key findings
We carried out this assessment between the 21 July and the 19 August 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
Staff demonstrated a good understanding of people's individual needs and received appropriate training, supervision and support to deliver safe, effective and person-centred care. They were able to adapt their approach to reflect individual preferences, promote independence and respond to changing needs.
Care plans and risk assessments were reviewed regularly to ensure support remained appropriate and responsive. Staff worked in partnership with healthcare professionals, relatives and other agencies to promote positive outcomes and support people's wellbeing.
Leaders demonstrated a clear understanding of their regulatory responsibilities and promoted an open, inclusive and community-focused culture. People were encouraged to maintain relationships, access community resources and make choices about their daily lives, while staff felt supported and understood the service's values.
Effective safeguarding arrangements were in place to protect people from abuse, neglect and avoidable harm. Staff understood how to recognise, report and escalate concerns, and safeguarding responsibilities were reinforced through ongoing training and supervision.
Robust governance and quality assurance systems helped monitor the safety and quality of the service. Regular audits, oversight activities and feedback from people, relatives and staff were used to identify improvements and drive service development.
Appropriate risk management and emergency planning arrangements supported the safe delivery of care and continuity of service. Risks were regularly reviewed to ensure people received timely support while maintaining their independence.
The provider worked in accordance with the Mental Capacity Act 2005. Staff understood the importance of consent and supported people to make their own decisions wherever possible, ensuring their rights, choices and preferences remained central to the care they received.
People's experience of this service
People and their relatives spoke positively about the quality of care they received, describing staff as caring, attentive and supportive. Comments included, "Everyone is delightful and helpful, we look forward to their visits", "Staff are brilliant" and "Staff are very good". One relative described the support provided as "a scaffolding of support that holds her up" and said they felt "really grateful" for the care their family member received.
People told us their care was reliable and consistently met their needs. They were satisfied with staffing arrangements and the timing of care visits. All people spoken with confirmed that staff attended regularly and as expected. Comments included, "Everyone is delightful and helpful, we look forward to their visits" and "I'm happy with them".
People and their relatives said they were involved in planning and reviewing care and felt listened to by staff. They also told us communication from the service was effective. Comments included, "I'm able to play an active role" and "Staff are very good at getting in touch." Relatives described being kept informed about changes in health and wellbeing and said management responded positively when concerns were raised.
People told us they felt safe and were treated with dignity and respect. They described staff as patient and supportive when assisting with personal care. Comments included, "I definitely feel safe", "absolutely", "pleasant and respectful" and "Staff work well with mum". People also said staff respected their independence and choices about the support they received.
People and their relatives told us staff had a positive impact on their health, wellbeing and quality of life. They described how staff supported independence, reduced risks and encouraged engagement in activities. Comments included, "Mum is happy there" and "It's not just what they do, it's how they do it; it's one of the better establishments". One relative explained that the social environment "anchors her" and had contributed to a significant improvement in their family member's wellbeing.