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Inspection carried out on 7 March 2019

During a routine inspection

About the service:

• Hebron Court is a retirement living community where people have their own flats. Methodist Homes provides home care services to people who require support with personal care.

• At the time of our inspection there were 19 people who received personal care services in their own flats.

• The service focused on supporting people to live independently in their own homes.

• People supported included older people who might be living with dementia, physical disability or sensory impairment.

People’s experience of using this service:

• People received a service that was safe, effective, caring, responsive and well led.

• The service had the characteristics of a good service in all areas.

• One person we spoke with said it was “overall a good service with high standards”.

• There were effective processes in place to keep people safe and learn lessons to improve the service if things went wrong.

• Staff received training and support to maintain the skills required to support people according to their needs and choices.

• Staff supported people, including those with a sensory impairment, to take part in decisions about their care.

• The provider worked with other agencies and professionals to achieve good outcomes for people in line with their needs and preferences.

Rating at last inspection:

• At the last inspection (published 10 June 2016) we rated the service good.

Why we inspected:

• This was a planned inspection to check the service remained good.

Follow up:

• We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the Care Quality Commisssion (CQC) website at www.cqc.org.uk.

Inspection carried out on 12 April 2016

During a routine inspection

This inspection took place on 12 April 2016 and was announced. The provider was given 24 hours because the location provides a domiciliary care service; we need to be sure that someone would be available in the office.

Hebron Court provides a personal care service to people who lived in a complex of private apartments within the grounds. Whilst not all people needed any personal care or support, those that did could either choose to make their own arrangements or use the personal care service provided by Hebron court staff. . When we visited five people were using the service and receiving support with their personal care. Other people who lived at Hebron Court could receive care and support should they need it in an emergency.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service was currently in the process of registering the manager for the regulated activity of personal care.

We received positive feedback from people about the service. People who used the service expressed great satisfaction and spoke very highly of the staff.

People told us they felt safe and secure when receiving care. Staff received training in safeguarding adults and child protection for when they came into contact with children. Safe recruitment practices were followed and appropriate checks were undertaken, which helped make sure only suitable staff were employed to care for people in their own homes. There were sufficient numbers of care workers to maintain the schedule of care visits. Staff told us they felt supported and received regular supervisions and support. Staff meetings were held every other month.

People’s risk assessments and those relating to their home environment were detailed and helped reduce risks to people while maintaining their independence. People were supported to receive their medicines safely from suitably trained staff.

People who used the service felt they were treated with kindness and said their privacy and dignity was respected. People were supported to eat and drink when needed and staff contacted healthcare professionals when required. Staff had an understanding of the Mental Capacity Act (MCA) and were clear that people had the right to make their own choices.

People felt listened to and a complaints procedure was in place. Regular audits of the service were carried out to asses and monitor the quality of the service. Staff felt supported by the registered manager and felt they could visit the office any time and be listened to.