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Inspection Summary


Overall summary & rating

Good

Updated 5 April 2019

About the service:

• Hebron Court is a retirement living community where people have their own flats. Methodist Homes provides home care services to people who require support with personal care.

• At the time of our inspection there were 19 people who received personal care services in their own flats.

• The service focused on supporting people to live independently in their own homes.

• People supported included older people who might be living with dementia, physical disability or sensory impairment.

People’s experience of using this service:

• People received a service that was safe, effective, caring, responsive and well led.

• The service had the characteristics of a good service in all areas.

• One person we spoke with said it was “overall a good service with high standards”.

• There were effective processes in place to keep people safe and learn lessons to improve the service if things went wrong.

• Staff received training and support to maintain the skills required to support people according to their needs and choices.

• Staff supported people, including those with a sensory impairment, to take part in decisions about their care.

• The provider worked with other agencies and professionals to achieve good outcomes for people in line with their needs and preferences.

Rating at last inspection:

• At the last inspection (published 10 June 2016) we rated the service good.

Why we inspected:

• This was a planned inspection to check the service remained good.

Follow up:

• We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the Care Quality Commisssion (CQC) website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 5 April 2019

The service remained safe.

Details are in our safe findings below.

Effective

Good

Updated 5 April 2019

The service remained effective.

Details are in our effective findings below.

Caring

Good

Updated 5 April 2019

The service remained caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 April 2019

The service remained responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 April 2019

The service remained well led.

Details are in our well-led findings below.