6 July 2023
During a routine inspection
Yourlife (Weybridge) provides personal care and support to people living in their own homes in Campbell House, a retirement living complex of 43 flats. The service is registered to provide care to older people, including people living with dementia, people with a physical disability, and people with sensory impairment.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service supported 18 people at the time of our inspection, 2 of whom received personal care.
People’s experience of using this service and what we found
People received a reliable service from staff who knew how to provide their care in a safe way. Staff understood their responsibilities in protecting people from abuse and knew how to report any concerns they had. The provider’s recruitment procedures helped ensure only suitable staff were employed.
Risk assessments had been carried out to identify and mitigate any risks involved in people’s care. Staff helped keep people’s homes clean and wore personal protective equipment when they provided personal care.
People received person-centred care that reflected their individual needs. They were supported by consistent staff who knew their preferences about their care. Staff monitored people’s health effectively and highlighted any changes in people’s needs so action could be taken to address these.
Staff were kind and caring and treated people with respect. People had established positive relationships with the staff who supported them. Staff encouraged people to be as independent as possible and provided support in a way that promoted this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had access to the training and support they needed to carry out their roles. They said they worked effectively together as a team and supported one another well. Regular team meetings ensured staff were kept up to date about any changes to people’s needs.
People had opportunities to give feedback about their care through regular meetings, reviews and satisfaction surveys. The provider’s quality monitoring systems enabled the registered manager to maintain an effective oversight of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 May 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.