Yourlife (Weybridge)

Updated 11 August 2023

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Inspection team

One inspector carried out the inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care and support to people living in their own flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave a short notice period of the inspection because we needed to arrange visits to people who used the service.

Inspection activity started on 30 June 2023 and ended on 6 July 2023. We visited the service’s office on 6 July 2023.

What we did before inspection

We reviewed information we had received about the service since its registration, monitoring activity we had carried out with the provider and feedback forms we received from people who used the service and their families. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We talked with the registered manager about how the service was run. We spoke with 1 person who used the service and 2 family members to hear their feedback about the care the service provided. We received feedback from 6 staff about the training, support and information they received. We reviewed risk assessments and care plans for 2 people, recruitment records for 4 staff, policies and procedures, training records and quality audits.

Updated 11 August 2023

About the service

Yourlife (Weybridge) provides personal care and support to people living in their own homes in Campbell House, a retirement living complex of 43 flats. The service is registered to provide care to older people, including people living with dementia, people with a physical disability, and people with sensory impairment.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service supported 18 people at the time of our inspection, 2 of whom received personal care.

People’s experience of using this service and what we found

People received a reliable service from staff who knew how to provide their care in a safe way. Staff understood their responsibilities in protecting people from abuse and knew how to report any concerns they had. The provider’s recruitment procedures helped ensure only suitable staff were employed.

Risk assessments had been carried out to identify and mitigate any risks involved in people’s care. Staff helped keep people’s homes clean and wore personal protective equipment when they provided personal care.

People received person-centred care that reflected their individual needs. They were supported by consistent staff who knew their preferences about their care. Staff monitored people’s health effectively and highlighted any changes in people’s needs so action could be taken to address these.

Staff were kind and caring and treated people with respect. People had established positive relationships with the staff who supported them. Staff encouraged people to be as independent as possible and provided support in a way that promoted this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had access to the training and support they needed to carry out their roles. They said they worked effectively together as a team and supported one another well. Regular team meetings ensured staff were kept up to date about any changes to people’s needs.

People had opportunities to give feedback about their care through regular meetings, reviews and satisfaction surveys. The provider’s quality monitoring systems enabled the registered manager to maintain an effective oversight of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 May 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.