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Inspection Summary


Overall summary & rating

Good

Updated 9 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector.

Service and service type:

Redwoods is a care home. People in care homes receive accommodation and personal care. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service us run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced.

What we did:

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse; and we sought feedback from the local authority and other professionals who work with the service. We assessed the Provider Information Return (PIR) had submitted. Providers are required to send us a PIR at least once annually to give some key information about their service, what they do well and improvements they plan to make. This information helps support our inspections.

During the inspection we met all six-people living there and spoke with three people to ask about their experience of the care provided. We also spoke with two relatives, two members of care staff, and the registered manager.

We reviewed a range of records. This included three people's care records and medicine records. We also looked at one staff file around staff recruitment. We also reviewed records relating to the management of the home including checks and audits.

Inspection areas

Safe

Good

Updated 9 May 2019

The service remains safe.

Details are in our Safe findings below.

Effective

Good

Updated 9 May 2019

The service remains effective.

Details are in our Effective findings below.

Caring

Good

Updated 9 May 2019

The service remains caring.

Details are in our Caring findings below.

Responsive

Good

Updated 9 May 2019

The service was very responsive.

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 9 May 2019

The service was not always well led.

Details are in our Well-Led findings below.