Spring Fountain (Private) Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People and their families said they were involved in the planning of their family member’s care. Documentation showed the provider communicated with families and professionals on people’s needs and wellbeing. One relative said, “[Provider] checks in regularly. We’ve only just had a full review.” A second relative commented, “We had a meeting with [provider] to discuss the support required. [Provider] picked up things I hadn’t mentioned.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff worked with families to ensure people got enough to eat and drink and all their medicines were administered as prescribed.

The provider worked well across teams and services to support people. The provider and staff worked together with people and health professionals to effectively deliver coordinated, timely, consistent, person-centred care, support and treatment. For example, we saw evidence the provider had supported people to their medical appointments.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control.

Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff were knowledgeable about people’s needs and conditions and provided appropriate support. One relative told us, “They [staff], they are keeping [person] out of hospital, with their support.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Feedback was 100% positive on the care and support people received from the provider and staff. One relative told us, “They [provider] are very accommodating and flexible if [family member] has an appointment. They are very, very helpful.”

People and their relatives told us there was good communication between the provider and themselves. A second relative said, “I am quite confident in [provider]. I have their number; they have mine and they are easy to get in touch with. I am confident they will continue to meet my [relative’s] needs.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People and relatives told us they were involved in decisions about the care they received. People’s consent to care and treatment had been documented in individual care records we looked at. Where necessary care plans held copies of lasting power of attorney (LPA) documentation. An LPA is a legal document that lets you appoint trusted people to make decisions for you if you lose the mental capacity to do so yourself. Care plans identified people’s capacity and staff had received training to support people in making their own decisions.