Spring Fountain (Private) Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People and their families told us staff had a caring attitude, treated them kindly and had formed positive relationships due to the continuity of support. One relative told us, “I couldn’t praise the staff high enough. [Family member] is very comfortable with the staff and has formed a strong bond with 2 of them.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans held unique and personal information on each person. All the people and relatives we spoke with felt they or their family members received care that met their individualised needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Relatives told us staff were flexible with the support they offered. For example, staff offered support with showering or making a meal, if this was declined, they offered companionship.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff supported people and knew their needs and how to support them well. They said there was good communication within the staff team if needs changed for people. One relative told us, “[Family member] does receive continuity of staffing, they do have a regular cohort of staff who visit.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt valued, were listened to and had access to support if they needed it. Morale was high and staff praised the leadership and teamwork from the provider. One staff member told us, “Anytime I am unsure about anything I can go to [the provider].”