- Homecare service
Spring Fountain (Private) Ltd
Assessment report published 9 March 2026
Contents
Ratings
Our view of the service
Date of assessment: 10 February to 19 February 2026. At the time of this assessment the service provided personal care support to 22 people living in their own homes. We assessed all quality statements from the key questions of safe, effective, caring, responsive and well-led.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The service had recruitment processes to make sure all staff were recruited safely and had the necessary checks before starting to work with people. However, some staff did not have their full employment history documented. Staff received regular training and access to relevant training courses were available to ensure staff developed their skills. This helped to improve people’s experiences and reduced the risk of harm. Trained staff managed people’s medicines, and the provider completed spot checks to ensure staff competency.
The provider had governance systems that ensured people received a reliable service. Staff mostly visited on time, stayed for their allocated time and carried out all their required tasks to keep people safe.
People's care records and risk assessments reflected people’s needs in their home environment. Quality assurance processes were effective in highlighting issues to ensure improvement continued.
Staff were aware of their responsibility to raise concerns with the safeguarding authorities if they felt people were at risk of harm or abuse. Information on safeguarding procedures was available to people and those who were important to them, so they could raise concerns externally if they wished to do so. The provider acted on safeguarding concerns, accidents, and incidents.
People's experience of this service
People and their relatives we spoke with said they were happy with the service provided by Spring Fountain (Private) Ltd. They said they were involved in the development of their care plans, felt their views were listened to and they were valued.
People and relatives told us the care they received from the service was provided by caring, skilled staff in the way they or their family members wanted. They said staff were kind and knew how to protect their privacy and dignity. One relative commented, “[Family member] can be a bit grumpy. They [staff] are so patient. They are so kind to [family member]. They deserve a medal at times.”
People and their relatives praised how courteous and supportive their staff were. One person told us, “What impresses me about the staff is they are so polite and helpful.” A second relative commented, “When [family member] was very ill, they [staff] were helpful with me as well as looking after [family member].”
People told us they knew how to make a complaint if needed. They said the provider was in regular contact and had faith any concerns would be addressed immediately.