During an assessment under our new approach
Date of assessment: 27 May to 3 September 2026.
Sante Care at Home Ltd is a domiciliary care agency. It provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects services where people receive the regulated activity of personal care. Where they do, we also consider any wider social care provided. At the time of our assessment, 13 people were receiving a personal care or live in care service.
The service received praise from people using it, their relatives and staff. Day to day care was managed effectively, and both the registered manager and staff demonstrated open, inclusive values which helped build trust with those receiving support.
Robust policies and procedures ensured safe medicines management, safe care in people’s homes and appropriate responses to concerns. The provider had effective systems to monitor performance and identify emerging trends.
Care was delivered safely, supported by a proactive safety culture, thorough assessments, and evidence-based practice. Staff worked collaboratively with external professionals to ensure coordinated and responsive care planning.
Safeguarding, infection control, and risk management processes were well understood and consistently applied. Staff received regular supervision, training and support, and consent was always sought in line with the Mental Capacity Act.