The Care Quality Commission
  • Hospital
  • Independent hospital

North Ormesby Dialysis Unit

Overall: Good read more about inspection ratings

Trinity Crescent Medical Village, James Street, North Ormesby, Middlesbrough, TS3 6LB (01642) 843100

Provided and run by:
Diaverum UK Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment of Dialysis services

North Ormesby Dialysis Unit is operated by Diaverum UK Limited, an independent healthcare provider. It is contracted by NHS England to provide renal dialysis to NHS patients over the age of 18. Patients are referred to the unit by the local NHS trust. Patients typically live in the nearby South Tees and surrounding area.

The unit is on the site of North Ormesby Medical Village in Teesside. It is a 20-station unit which can accommodate up to 60 patients daily. The clinic provides chronic haemodialysis and haemodiafiltration treatments and care for established chronic renal failure patients.

There are no overnight facilities. There are two to three dialysis treatment sessions a day which include twilight treatment sessions on Monday, Wednesday, and Friday.

We conducted an on-site assessment visit of North Ormesby Dialysis Unit on 1 July 2025. This was a short notice announced assessment which meant the unit was informed 3 days before the visit.

We assessed the Dialysis Services assessment service group at this location to review the progress made against the last inspection in April 2023 where the unit was rated as Inadequate with 3 breaches in regulation identified: Safe Care and Treatment, Good Governance, Fit and Proper Person. We found the unit had made improvements and had met the actions of these breaches. At this assessment we identified 1 breach of regulation Premises and Equipment in relation to storage.

North Ormesby Dialysis Unit was registered with CQC in April 2022 to deliver the regulated activities: Treatment of disease, disorder, or injury.

The service had a Registered Manager and Nominated Individual.

At this assessment we assessed 33 quality statements. We spoke to 13 staff, 5 patients, observed 7 patients having their treatment, reviewed 6 sets of care records and 6 prescription charts.

We rated the location as Good.

During an assessment of the hospital overall

North Ormesby Dialysis Unit is operated by Diaverum UK Limited, an independent healthcare provider. It is contracted by NHS England to provide renal dialysis to NHS patients over the age of 18. Patients are referred to the unit by the local NHS trust. Patients typically live in the nearby South Tees and surrounding area.

The unit is on the site of North Ormesby Medical Village in Teesside. It is a 20-station unit which can accommodate up to 60 patients daily. The clinic provides chronic haemodialysis and haemodiafiltration treatments and care for established chronic renal failure patients.

There are no overnight facilities. There are two to three dialysis treatment sessions a day which include twilight treatment sessions on Monday, Wednesday, and Friday.

We conducted an on-site assessment visit of North Ormesby Dialysis Unit on 1 July 2025. This was a short notice announced assessment which meant the unit was informed 3 days before the visit.

We assessed the Dialysis Services assessment service group at this location to review the progress made against the last inspection in April 2023 where the unit was rated as Inadequate with 3 breaches in regulation identified: Safe Care and Treatment, Good Governance, and Fit and Proper Person. We found the unit had made improvements and had met the actions of these breaches. At this assessment we identified 1 breach of regulation Premises and Equipment.

We have asked the provider for an action plan in response to the concerns found during this assessment.

North Ormesby Dialysis Unit was registered with CQC in April 2022 to deliver the regulated activities: Treatment of disease, disorder, or injury.

The service had a Registered Manager and Nominated Individual.

At this assessment we assessed 33 quality statements

We rated the location as Good.

20 April 2023

During a routine inspection

We rated it as inadequate because early in the inspection process we found numerous significant concerns and issued two warning notices in relation to the safe care and treatment of patients and the management and oversight of the service. We have placed the service in special measures. We found the following concerns:

  • The service did not always provide safe care. There was insufficient attention to safeguarding. The service did not always control infection risk well. Staff did not always assess, monitor or manage risks to people who use the service. Equipment was not always checked to ensure it was safe to use and medication was not managed safely. There was little evidence of learning following incidents.
  • The service was not always well-led. Leaders did not always have the capacity to lead effectively. Risk was not always managed and oversight in relation to governance processes was not always robust. Policies were not always reviewed and actions plans in relation to poor audit outcomes were not always considered or developed. The service did not always operate effective procedures to evidence that all staff employed were fit and proper persons. The service did not always engage well with patients and the community.

However:

  • Most staff had training in key skills and service had enough staff to care for patients and keep them safe. The clinic was visibly clean and the environment had recently been refurbished. Records were stored securely.
  • Post inspection, the provider demonstrated a willingness to improve.