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Assessment and Enablement Team Good

Inspection Summary


Overall summary & rating

Good

Updated 2 May 2019

About the service:

Assessment and Enablement Team is a domiciliary care agency. It provides personal care and support to people living in their own houses, flats or specialist housing in the community. The service mainly provides short-term care to adults who require a period of support following a stay in hospital due to ill-health, surgery or an injury. At the time of the inspection, 28 people were being supported by the service. For more details, please see the full report which is on the CQC website at www.cqc.or.uk.

People’s experience of using this service:

People, relatives and staff told us the service was very good at providing good care in a caring and responsive manner. Feedback from everyone was positive about how the manager and staff supported people in a kind and person-centred way. Everyone said their needs had been met because of this. There was evidence that the service had been effective in achieving good care outcomes for people. This was because the support provided enabled most people to re-gain their independent living skills. The registered manager and their team also took appropriate action to ensure that people who needed longer term support received this in a timely way.

People were protected from harm by staff who had been trained, and were confident in recognising and reporting concerns. Potential risks to people’s health and wellbeing were assessed and minimised. There were enough staff to ensure people’s needs were met safely. Where required, people were supported well to manage their medicines. Staff followed effective processes to prevent the spread of infection.

Staff had the right skills to meet people's needs effectively. Staff were well supported and had information to meet people’s assessed needs. Where required, staff supported people to have enough to eat and drink. Staff supported people to access healthcare services when urgent care was required. This helped people to maintain their health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were fully involved in making decisions about their care and support. People and their relatives were involved in planning and reviewing care plans. People told us staff who supported them were caring and friendly. Staff respected and promoted people’s privacy, dignity and independence.

Information in people's care plans supported staff to deliver person-centred care that met people’s needs. Staff had been trained on how to support people well at the end of their lives. The registered manager worked in partnership with other professionals to ensure people received care that met their needs. There was a system to ensure people’s suggestions and complaints were recorded, investigated, and acted upon to reduce the risk of recurrence. The service did not normally provide end of life care.

Audits and quality monitoring checks were carried out regularly to continually improve the service. The provider had systems to enable people to provide feedback about their experiences of the service. People's experiences of the service were positive. Staff felt fully involved in ensuring the service met its regulatory requirements.

Rating at last inspection:

The service was rated 'good' when we last inspected it. That report was published in March 2016. The service met the characteristics of Good in all five domains and the rating remained the same since the last inspection.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor all information we receive about the service and schedule the next inspection accordingly.

Inspection areas

Safe

Good

Updated 2 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 2 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 2 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 2 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 2 May 2019

The service was well-led.

Details are in our Well-led findings below.