- Homecare service
Assessment and Enablement Team
Assessment report published 22 May 2025
Contents
Ratings
Our view of the service
Date of assessment: 15 April to 18 April 2025
The Assessment and Enablement Team is a domiciliary care agency. It provides personal care and reablement support to people living in their own homes. The service mainly provides short-term care to adults who require a period of support following a stay in hospital due to ill-health, surgery or an injury.
Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of this inspection 17 people were receiving support with personal care.
We looked at the 5 priority quality statements from the safe, caring and responsive key questions and found areas of good practice and our overall rating remains good. The scores for these areas have been combined with scores based on the key question ratings from the last inspection.
Staff and managers understood their duty to safeguard people from potential harm and people's risk of experiencing avoidable harm were reduced by the provider's risk assessments and risk management plans. People were respected and valued as individuals, were involved in their care, and asked for feedback regularly about their care.
People's experience of this service
People felt well supported, were happy with the care and support they received and provided positive feedback about their care. One person said, ‘‘I have had excellent care from the team.” Another person commented, “They gave me my confidence back that I needed, definitely. I don’t think I would have got as far as I have without their assistance in those 6 weeks. They encouraged me to keep mobile.”