Seathorne Court Residential Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. They used these to manage and deliver good quality, sustainable care, treatment and support. Governance systems were in place but these had not been effective in identifying the concerns we found about the content of care plans and medicines. This meant there was a risk of people coming to harm where concerns had not been identified and areas for development risk being missed.

However, there had been no known negative impact to people or to the quality of care provided. People, relatives and professionals gave positive feedback about the service and how it was managed and the level of cleanliness. A relative told us, “There are no improvements. I could give them 100 stars, I really would.” Another relative said, “The registered manager is brilliant and I have no concerns. I would be happy to raise them if I did. The staff listen to me.”

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.