About the service Seaview is a residential care home providing personal care to 5 people with learning and support needs at the time of the inspection. The service can support up to six people and is provided across three floors of one adapted building.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate for them and inclusive.
People’s experience of using this service and what we found
People told us that they were happy living at the service and with the support they received. A relative told us, “They are absolutely brilliant. Seaview has worked so hard to give [my relative] a good quality of life.”
People continued to be supported to remain safe and risks to their health and safety were well managed. People were protected from abuse. Medicines were well managed, and people received these on time and as prescribed.
Staff were well supported and supervised and had the skills and training they needed to support people. Staff continued to be recruited safely to make sure they were suitable to work with people with support needs.
People’s needs continued to be assessed in a holistic way prior to them moving in to the service. The assessment process was thorough and were used to plan people’s support. People were supported to access healthcare services including dental care when they needed to do so.
The service applied the principles and values of Registering the Right Support and other best practice guidance. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. These ensure people who use the service can live as full a life as possible and achieve the best possible outcomes which include control, choice and independence.
People were involved in decisions about their care and were supported to make choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were caring, and people were treated with kindness. Staff knew people well and used their knowledge to assist people to communicate and express their views about their care and support. People were listened to and supported with their emotions. Staff respected people’s privacy and people were treated in a dignified manner.
People had the opportunity to feedback about their support and any concerns though surveys, house meetings and were comfortable raising issues with the registered manager. People and their relatives knew how to complain if they choose to do so.
There were systems in place to check and maintain the quality of the service to ensure people received a good standard of care. The service continued to work in partnership with other service to improve outcomes for people. Incidents and accidents continued to be reported appropriately and were used as learning opportunities to improve people’s support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published on 5 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.