Seaview

Updated 24 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector.

Service and service type

Seaview is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We reviewed information we had received about the service since the last inspection. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection-

We spoke with three people who used the service and one relative about their experience of the care provided. We spoke with five members of staff including the operations manager, registered manager and care staff.

We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at staff records in relation to training and staff supervision. We reviewed a variety of records relating to the management of the service, including incidents, healthcare and communication.

After the inspection

The operations manager and registered manager sent us more information on end of life care, staffing and staff training. This was sent in a timely manner.

Updated 24 December 2019

About the service

Seaview is a residential care home providing personal care to 5 people with learning and support needs at the time of the inspection. The service can support up to six people and is provided across three floors of one adapted building.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate for them and inclusive.

People’s experience of using this service and what we found

People told us that they were happy living at the service and with the support they received. A relative told us, “They are absolutely brilliant. Seaview has worked so hard to give [my relative] a good quality of life.”

People continued to be supported to remain safe and risks to their health and safety were well managed. People were protected from abuse. Medicines were well managed, and people received these on time and as prescribed.

Staff were well supported and supervised and had the skills and training they needed to support people. Staff continued to be recruited safely to make sure they were suitable to work with people with support needs.

People’s needs continued to be assessed in a holistic way prior to them moving in to the service. The assessment process was thorough and were used to plan people’s support. People were supported to access healthcare services including dental care when they needed to do so.

The service applied the principles and values of Registering the Right Support and other best practice guidance. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. These ensure people who use the service can live as full a life as possible and achieve the best possible outcomes which include control, choice and independence.

People were involved in decisions about their care and were supported to make choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring, and people were treated with kindness. Staff knew people well and used their knowledge to assist people to communicate and express their views about their care and support. People were listened to and supported with their emotions. Staff respected people’s privacy and people were treated in a dignified manner.

People had the opportunity to feedback about their support and any concerns though surveys, house meetings and were comfortable raising issues with the registered manager. People and their relatives knew how to complain if they choose to do so.

There were systems in place to check and maintain the quality of the service to ensure people received a good standard of care. The service continued to work in partnership with other service to improve outcomes for people. Incidents and accidents continued to be reported appropriately and were used as learning opportunities to improve people’s support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published on 5 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.