During an assessment under our new approach
Date of assessment 13 May 2025 to the 4 June 2025.
Warmley House Care Home is a care home providing personal and nursing care to people living with dementia and associated care needs. The service can support up to 58 people, with bedrooms, which are single occupancy. There are shared communal lounges, dining areas and secure garden areas, which were accessible. At the time of the assessment there were 44 people living at the home.
We carried out this assessment to provide a rating for this new provider as our last rating was an inherited one from the previous provider. We looked at all the quality statements in safe, effective, caring, responsive and well led.
People received safe care, and staff understood their needs and preferences well. Care plans gave staff guidance to support people safely. Staff managed risks and met the needs of people’s health and wellbeing. People and their representatives were involved in the planning and delivery of care.
Staff felt supported in their roles and received training to enable them to provide care that was safe, effective, responsive and caring. Robust recruitment processes were in place to protect people.
The home was homely, clean and met the needs of people they were supporting including those people living with dementia. Ongoing maintenance was responded to promptly. Systems were in place to check equipment such as the lifts, hoists and the home was safe.
People were supported to have meaningful occupation and had access to daily organised activities. Staff knew people well. There were sufficient staff working in the home to keep people safe and provide the support they needed.
The service was well led. The management team were proactive in ensuring people received a quality service that met their individual needs and drive improvements.
Feedback from professionals was positive on how the service worked with them and supported people.