Warmley House Care Home

Updated 13 May 2025

Date of assessment 13 May 2025 to the 4 June 2025.

Warmley House Care Home is a care home providing personal and nursing care to people living with dementia and associated care needs. The service can support up to 58 people, with bedrooms, which are single occupancy. There are shared communal lounges, dining areas and secure garden areas, which were accessible. At the time of the assessment there were 44 people living at the home.

We carried out this assessment to provide a rating for this new provider as our last rating was an inherited one from the previous provider. We looked at all the quality statements in safe, effective, caring, responsive and well led.

People received safe care, and staff understood their needs and preferences well. Care plans gave staff guidance to support people safely. Staff managed risks and met the needs of people’s health and wellbeing. People and their representatives were involved in the planning and delivery of care.

Staff felt supported in their roles and received training to enable them to provide care that was safe, effective, responsive and caring. Robust recruitment processes were in place to protect people.

The home was homely, clean and met the needs of people they were supporting including those people living with dementia. Ongoing maintenance was responded to promptly. Systems were in place to check equipment such as the lifts, hoists and the home was safe.

People were supported to have meaningful occupation and had access to daily organised activities. Staff knew people well. There were sufficient staff working in the home to keep people safe and provide the support they needed.

The service was well led. The management team were proactive in ensuring people received a quality service that met their individual needs and drive improvements.

Feedback from professionals was positive on how the service worked with them and supported people.

Updated 13 May 2025

We spoke with 9 people who used the service and 6 relatives about their experience of the care provided. An expert by experience supported us with this assessment. An expert by experience is someone who has experience of this type of service.

Some people could not directly tell us about their experiences. We spent time at the service and used a structured observation tool to help us understand everyone’s experience and assess whether they received good care. We saw people being included and listened to and staff interactions with people were positive.

People told us they were safe, and staff were kind and caring. Comments included, “I think so. I can see myself living here,” and “Very good. They chat to him,” and “There are some very good staff and some that do not take so much time. But a lot are very good.” A relative told us their mum was very happy living in Warmley House. They told us, “The carers are mostly really excellent and compassionate.” They said that a few of the staff do not speak fluent English, which on occasions stops them from providing excellent care as they cannot always communicate well.

A relative commented that the call bells frequently were ringing in the home, which they felt they must be unsettling for their relative and others living with dementia. However, a person told us, “It’s peaceful here.”

Some people told us they felt there was not enough staff working, on occasions there were delays in answering call bells. This was echoed by relatives we spoke with. Comments included, “We rang the bell, but the staff did not respond for 15 minutes, when they said they would be there in a few minutes.” Another person told us, when they visited the call bell was not in close proximity. They raised this with the management team and this had been addressed.

People told us they had choice in what to eat and how they spent their time. People were observed enjoying the planned daily activities that were organised within the home. People told us they were asked if they wanted to join in each morning and this was their choice. Some people were supported to leave the home independently whilst others were supported to go to the local coffee shops with staff or family. Where people did not like participating in group activities or were unable due to being cared for in bed then one to one activities were organised.

People and relatives told us they knew who to complain to and these were listened too and acted upon. People’s views were sought through monthly meetings, care reviews and surveys.