2 & 3 February 2016
During a routine inspection
The inspection took place on 2 & 3 February 2016 and was announced. We gave 72 hours’ notice of the inspection to make sure the staff we needed to speak with were available at the location.
Tru (Transitional Rehabilitation Unit) is a domiciliary care agency, which provides therapeutic and personal care services to people with an acquired brain injury living in their own homes. At the time of our inspection there were 13 people using the service.
There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe and trusted the support staff. There were systems in place to protect people from harm and keep them safe. Staff were aware of the provider's procedures for reporting any safeguarding concerns.
There were systems in place to assess and monitor the quality of the service. This included gathering the views and opinions of people who used the service and monitoring the quality of service provided.
People’s care and support needs were assessed and care plans were put into place to meet those needs. People’s wishes and preferences were recorded in their care plans. Risks to people’s health and well-being were identified and risk assessments were in place to manage those risks.
Induction training in the Care certificiate standards was provided to new staff.
There was a complaints policy and procedure in place, with records of complaints that the service had received. These had been dealt with appropriately and in the relevant timescales.
People told us they found the management team approachable and there were systems in place to monitor the quality of the service.